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Privacy Notice

1 General

There are four pages relating to the use of this site. They are;
Conditions of Use
Contact Us
Privacy & Security
Shipping and Returns

Whiterose Equestrian is committed to operating this site in a safe and secure manner. We treat your personal information as confidential, both on and off line.

A visitor to this site may do so without revealing any personally identifiable information. Our servers collect information which is aggregated to measure the number of visits, average time spent on the site, pages viewed, etc. Whiterose Equestrian Ltd uses this information to measure the use of our site and to improve the content of the site. Personally identifiable information is collected only when voluntarily provided by a visitor and is held and processed in accordance with the Data Protection Act of England and Wales.

It is our policy that visitors to our site who are under the age of 18 should not purchase goods or services or provide information without the consent of their parents or legal guardians. You should supervise the online activities of your children, and consider the use of parental control tools available from online services and software providers that help provide a child-friendly Internet environment.

A technology called "cookies" may be used to provide you with tailored information. A "cookie" is a tiny element of data that a web site can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. You may be able to set your browser to notify you when you receive a cookie.

This site may contain links to other sites of third parties. We are not responsible for the content or privacy practices of those other sites. We may revise this privacy policy from time to time. You are responsible for checking this policy when you visit our site to review the current policy. If you do not agree with the policy, you should cease use of the site immediately.

2 Online Security

When you are asked to enter sensitive details such as payment card details, the information is encrypted using Secure Sockets Layer (SSL) Technology.

SSL uses a cryptographic system that uses two keys to encrypt data - a public key known to everyone and a private or secret key known only to the recipient of the message. This provides a highly secure environment to transmit sensitive information.

When you are on a secure page the lock icon button on the bottom of your web browser will show "locked".

Our web site security is enabled with a 128-bit full SSL certificate from GeoTrust.

You should protect your passwords to avoid unauthorised access.

3 Offline Security

Personally identifiable information is only accessed by employees of the company when and if they have a specific need to access such information

WhiteRose Equestrian only keeps your name, address, telephone number and limited information about purchase transactions. We DO NOT retain full credit/debit card details.

4 Sharing Information

Whiterose Equestrian does not sell, transfer or otherwise disclose personally identifiable information to third parties, except where disclosure is required by law.

5 How We Use Personally Identifiable Information

We may use the personal information you provide for any of the following purposes:

To process orders & deliver products.
To process payments.
To maintain your shopping account with us.
To understand the use of our site and make improvements.
To protect the security and integrity of our site.
To communicate with you about our products, services & promotional offers.

These communications may take the form of mailings, telephone calls, e-mail solicitations and other methods of contact. If you do not want to receive these solicitations from us using your personally identifiable information, please notify us.

You are entitled to a copy of the information we hold about you by writing to us and requesting it. There is a fee for this service. Contact us for more information.