Shipping & Returns

1 General

There are four pages relating to the use of this site. They are;
Conditions of Use
Contact Us
Privacy & Security
Shipping and Returns

2 Delivery Address

You can have your goods delivered to your home address or you have the option to enter an alternative delivery address, perhaps to your work address or that of a friend. Whichever address you use it is important that there will be someone available to sign for delivery if asked.

3 Postage & Packing

Postage & packing are always set at cost and to provide the most appropriate means of delivery. For higher value items this is usually by monitored delivery to mainland UK. Please enquire for delivery elsewhere including overseas.

4 Large Or Bulky Items - Quoted Delivery

Certain products are either heavy, large or bulky and there may be an additional delivery charge. Where indicated, please contact us for a delivery quote. It may be possible to personally deliver locally.

5 Export

We are happy to deliver goods outside the UK, Contact us for a delivery quote.

6 Time To Despatch

We aim to despatch goods as quickly as possible, which is usually within two days. However we would ask for your patience and understanding if occasionally at busy times this takes a little longer. We will notify you by email if it is anticipated that delivery will take longer than our stated time. If an item is out of stock we will contact you to let you know an anticipated delivery.

7 Returns

If on receipt, you find the goods unsuitable or you are not totally satisfied, providing you notify us in writing within 7 working days from receipt of the goods and return to us unsoiled, unused and in the original packaging you will be entitled to an exchange or refund (less any external charges incurred, packaging and postage). It is your responsibility to arrange and pay for the return, The goods should be well packed & clearly labeled.

Please send the goods to:

WhiteRose Equestrian Ltd
Cinder Lane Farm
Snelson
Cheshire
SK11 9BH
England

Tel: 00 44 (0)1625 860557
Mobile: 00 44 (0)771 3196963
Fax: 00 44 (0)870 7052095

Please contact us to advise us that you are returning a product.

Please obtain proof of postage, as should a returned parcel become damaged or lost, we do not compensate.

Goods damaged through defective material or poor workmanship should be returned for our urgent attention.  Please contact us by phone - 00 44 (0)1625 860557 and confirm in writing by email, fax 00 44 (0)870 7052095 or letter. . The item may have to be returned to the manufacturer for testing, so please allow 28 das for this process. Under no circumstances should items be continued to be used when defective or damaged. If you do you will be deemed to have accepted the goods in their defective or damaged condition.  It is your responsibility to arrange and pay for the return. The goods should be well packed and clearly labelled.  Proof of postage should be obtained, as should a returned parcel become damaged or lost, we do not compensate.  Postage fees will be reimbursed for justified claims.

We are unable to give refunds on items not notified to us within 7 days (and subject to notification above), or damaged goods not notified to us within 7 days from receipt.